On November 17th, 2024, a customer inquired multi-station eagle beak forming machine(rotating table machine). In the international trade market, timely, professional and comprehensive responses to customer inquiries are one of the important steps to promote cooperation. Our company has always adhered to the principle of responding to inquiries on the same day, so that every customer will not wait for us anxiously. Except for major holidays, our company's employees can basically be on call to ensure customer service.
At 6 o'clock in the morning on the 17th, as soon as we received an inquiry from a foreign customer about a multi-station eagle beak forming machine (turntable type), our foreign trade department salesperson would first spend a few minutes to carefully read the content sent by the other party, understand the customer's real needs, and would not ask the other party stupid questions in a hurry to waste the customer's time. Then, during the communication process, we collected the specific product parameter requirements and other information required by the customer, and strived to provide the other party with suitable glass machinery and equipment accurately and efficiently. After understanding the customer's real needs, we filmed the machine working video and glass finished product pictures on the spot for the multi-station eagle beak forming machine that the customer needed, and also attached all the detailed information such as the specifications, weight, power, and size range of the processed products of the machine and product. The salesperson will send all of this information to the customer's mobile phone for reference.
Our company has been focusing on the research and development and sales of glass machines for more than 20 years. Since its establishment in 2002, the company has mainly sold glass tube cutting machines, reshaping machines, bottle blowing machines, Ampoules filling and sealing machines and bottom sealing machines, and also developed and customized other special glass machinery equipment. In addition to providing high-quality equipment, we have also accumulated a lot of technical experience and can provide lifelong services, including early mechanical debugging and later after-sales replacement of accessories. One-stop service avoids customers from encountering troubles that cannot be handled later. In addition, in terms of price, although we use the best accessories, we will calculate the performance and quality of the products in advance, try to optimize costs, reduce unnecessary costs, and provide customers with the lowest price.
In short, our company always responds to every customer's inquiry in the most efficient way, and communicates with customers in the simplest, clearest and most enthusiastic attitude. Of course, the most important thing is to have professional knowledge related to glass machinery, which is the key to truly help customers.
